EetBuzz Privacy Policy
— Your Data, Protected

01 Introduction

This Privacy Policy explains how EetBuzz ("we", "us", "our") collects, uses, stores, and protects the personal information of players who use the EetBuzz platform at eetbuzz.app, including the EetBuzz mobile app and all associated services. By registering an EetBuzz account or using any part of the platform, you agree to the practices described in this Privacy Policy.

EetBuzz is committed to protecting the privacy of every player, particularly those in Bangladesh where mobile-first gaming is a growing part of daily life. We understand that trust is everything — and that trust starts with being completely honest about how your data is handled. This policy is written in plain language so you know exactly what you're agreeing to.

This Privacy Policy should be read alongside the EetBuzz Terms and Conditions. If you have any questions about this policy or how EetBuzz handles your data, contact us at [email protected] at any time.

02 Data We Collect

EetBuzz collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party payment processors. Here is a breakdown of each category:

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number and email address
• National ID card number or passport number (required for identity verification before first withdrawal)
• bKash, Nagad, or Rocket wallet number linked to your account
• Any information you provide when contacting EetBuzz support

Information generated by platform use:

• Login timestamps, IP address, and device type
• Game history, bet amounts, and session duration
• Deposit and withdrawal transaction records
• Bonus claims and wagering activity
• In-app behaviour data used to improve the EetBuzz experience

Information from payment processors:

• Transaction confirmation data from bKash, Nagad, and Rocket
• Payment status and reference numbers

The table below summarises the main data types EetBuzz collects and the legal basis for collecting each:

03 How We Use Your Data

EetBuzz uses the personal data we collect for the following purposes. We only use your data for purposes that are consistent with why it was collected in the first place.

• Account management: To create and maintain your EetBuzz account, verify your identity, and manage your login security.
• Payment processing: To process deposits and withdrawals through bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact EetBuzz support.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: To monitor gameplay patterns and identify players who may need responsible gaming support or intervention.
• Platform improvement: To analyse how players use EetBuzz and improve the platform's features, performance, and user experience.
• Legal compliance: To meet our obligations under applicable laws and regulations, including financial reporting requirements.
• Communications: To send you account notifications, transaction confirmations, and — where you have opted in — promotional offers from EetBuzz.

EetBuzz will never use your data for purposes beyond those listed above without first obtaining your explicit consent. If you receive a communication from EetBuzz that you did not expect or did not consent to, please contact [email protected] immediately.

04 Data Sharing

EetBuzz does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which EetBuzz may share your data with external parties. These are:

• Payment processors: bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposits and withdrawals. They do not receive your full EetBuzz account profile.
• Identity verification providers: EetBuzz may use a third-party identity verification service to confirm your identity documents. These providers are bound by strict data processing agreements.
• Legal authorities: EetBuzz may be required by law to disclose certain data to regulatory bodies, law enforcement agencies, or financial intelligence units. EetBuzz will only do so when legally compelled.
• Technology service providers: EetBuzz uses trusted cloud infrastructure and software providers to operate the platform. These providers process data on EetBuzz's behalf and are contractually prohibited from using your data for their own purposes.

05 Cookies & Tracking

EetBuzz uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit the EetBuzz website or use the app.

EetBuzz uses the following types of cookies:

• Essential cookies: Required for the EetBuzz platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences, such as your language settings and display options, so you don't have to set them every time you visit EetBuzz.
• Analytics cookies: Help EetBuzz understand how players use the platform — which pages are visited most, where players encounter issues, and how the overall experience can be improved. Analytics data is aggregated and anonymised.

EetBuzz does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use the EetBuzz platform.

06 Data Retention

EetBuzz retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The specific retention periods are:

• Account data: Retained for the duration of your EetBuzz account plus 5 years after closure, in line with financial record-keeping requirements.
• Transaction records: Retained for 7 years from the date of each transaction, as required by financial regulations.
• Identity verification documents: Retained for 5 years after account closure or the last transaction, whichever is later.
• Support communications: Retained for 3 years from the date of the last interaction.
• Game and session logs: Retained for 2 years from the date of each session.

When data is no longer required, EetBuzz securely deletes or anonymises it so it can no longer be linked to you. If you request account deletion, EetBuzz will process the deletion within 30 days, subject to any legal retention obligations that may require us to keep certain records for longer.

07 Data Security

EetBuzz takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include:

• TLS encryption for all data transmitted between your device and EetBuzz servers
• AES-256 encryption for sensitive data stored in EetBuzz databases
• Multi-factor authentication options for EetBuzz account access
• Regular security audits and penetration testing of the EetBuzz platform
• Strict access controls — only authorised EetBuzz staff can access player data, and only when necessary
• Automated monitoring systems that detect and alert on suspicious activity in real time

Despite these measures, no online platform can guarantee 100% security. EetBuzz encourages all players to use a strong, unique password for their account and to enable two-factor authentication where available. If you suspect your EetBuzz account has been compromised, contact support immediately.

08 Your Rights

As an EetBuzz player, you have the following rights over your personal data. EetBuzz is committed to making it easy for you to exercise these rights without unnecessary delays or complications.

• Access: You can request a copy of all personal data EetBuzz holds about you. EetBuzz will provide this within 30 days of your request.
• Correction: If any of your EetBuzz data is inaccurate or out of date, you can request that it be corrected. Some corrections can be made directly in your account settings.
• Deletion: You can request that EetBuzz delete your personal data. EetBuzz will process deletion requests within 30 days, subject to legal retention requirements.
• Portability: You can request your EetBuzz data in a structured, machine-readable format so you can transfer it to another service if you wish.
• Restrict processing: You can ask EetBuzz to stop processing your data in certain circumstances — for example, while a dispute is being resolved.
• Object: You can object to EetBuzz processing your data for direct marketing purposes at any time. You can unsubscribe from EetBuzz marketing emails using the link in any email we send.

To exercise any of these rights, contact EetBuzz at [email protected] with the subject line "Data Rights Request". EetBuzz will acknowledge your request within 48 hours and complete it within 30 days.

09 Children's Privacy

EetBuzz is strictly an adults-only platform. The EetBuzz service is not directed at, and should not be used by, anyone under the age of 18. EetBuzz does not knowingly collect personal data from anyone under 18.

If EetBuzz discovers that a player is under 18, the account will be closed immediately and any funds in the account will be handled in accordance with applicable regulations. If you believe a minor has registered an EetBuzz account, please contact [email protected] immediately so we can investigate and take appropriate action.

10 International Data Transfers

EetBuzz primarily stores and processes player data on servers located in secure data centres. In some cases, data may be processed by EetBuzz's technology service providers in other countries. When this happens, EetBuzz ensures that appropriate safeguards are in place to protect your data to the same standard as described in this Privacy Policy.

EetBuzz only transfers data internationally where it is necessary to provide the EetBuzz service and where the receiving party is bound by contractual data protection obligations that are at least as strong as those described in this policy.

11 Changes to This Policy

EetBuzz may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, EetBuzz will update the "Last updated" date at the top of this page and notify registered players via email before the changes take effect.

We encourage you to review this Privacy Policy periodically. Continued use of EetBuzz after a policy update constitutes your acceptance of the revised policy. If you disagree with any changes, you have the right to close your EetBuzz account before the changes take effect.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how EetBuzz handles your personal data, please get in touch. EetBuzz's support team is available 24/7 and will respond to privacy-related queries as a priority.

• Email: [email protected]
• Subject line for data requests: "Data Rights Request"
• Live Chat: Available in the EetBuzz app and website, 24/7
• Average response time: Under 3 minutes via live chat

For information about the rules governing your EetBuzz account, please read the Terms and Conditions. For responsible gaming support, visit the Responsible Gaming page.